Organisation and Operations Manager

REPORT: Reports to the General Manager

POSITION ROLE: The responsibilities of the Director of Organisation and Operations include the formulation of the overall strategy in collaboration with the General Manager, the management of human resources and the various departments, the formulation of policies and objectives for development, control of the budget and the optimisation of expenses of the company Acropolis Dry Cleaners

DUTIES:

It applies the following procedures:

• Planning the company’s strategy, strategic action plan and determination of performance indicators (KPIs) in collaboration with the rest of the Management Team
• Participation in the decision-making process on strategic issues (e.g. implementation of new quality standards, opening of stores) and organic infrastructure issues
• Conduct market research and analysis to create detailed business plans on commercial opportunities (expansion, business development, etc.)
• Understanding the requirements of existing customers to ensure that their needs are met
• Actions to acquire new customers and manage customer relationships (new and existing)
• Collaboration and coordination of different teams (marketing, sales, customer service, HR, etc.)
• Ensuring the effective operation and coordination of the Support Departments (Back-office) of the company
• Create and maintain profitable partnerships with key stakeholders
• Monitor the performance of commercial activities using key metrics and prepare reports to senior management
• Defining financial goals, developing and monitoring the budget
• Management of liquidity and in general of the company’s financial data
• Submission of reports and reports to the Board of Directors
• Communication with the Management Team for guidance and coordination in relation to the achievement of departmental goals / action plans
• Ensuring the efficient and appropriate staffing of the Management team – Participating in the process of selecting and hiring staff for Management positions or other key positions

Performance Measurement Indicator

• Implementation of strategy
• Development / expansion of the company
• Efficiency
• Profitability

ACADEMIC QUALIFICATIONS, EXPERIENCES:

• Proven experience in a similar executive role
• BSc/BA in Business Administration or related field, MBA/MSc/MA is an advantage

KNOWLEDGE:

• Experience in planning and budgeting
• Knowledge of business processes and operations
• Excellent analytical skills
• Excellent knowledge of MS Office (Word, Excel)
• Very good knowledge of the English Language
• Negotiation skills
• Analytical and creative thinking, ability to analyze commercial & financial data and solve problems
• Ability to plan and coordinate tasks

SPECIAL REQUIREMENTS:

• Excellent organizational and leadership skills
• Conscientiousness

IN CONTACT WITH:

Internal: General Manager, Board of Directors, Production Manager, Business Development Manager, District Manager, Carpet Department Manager, HR Department Manager, Accounting Manager

External: Strategic Customers, Partners, Suppliers